Privacy Policy

Welcome to FinEduPro. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.albuqay.com and purchase our financial education products and trading tools.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account on our website
• Purchase products or services
• Subscribe to our newsletter or marketing communications
• Contact us through our contact form or customer support
• Participate in surveys, webinars, or promotional activities

The personal information we may collect includes:

• Full name (first and last name)
• Email address
• Phone number
• Billing and shipping address
• Payment information (processed securely through third-party payment processors)
• Account credentials (username and encrypted password)
• Communication preferences

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and geographical location
• Browser type and version
• Operating system
• Referring website URLs
• Pages viewed and time spent on pages
• Date and time of visits
• Device identifiers and characteristics

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze website traffic, and deliver personalized content. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website.

We use the following types of cookies:

• Essential Cookies: Required for website functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors interact with our website (Google Analytics, Google Tag Manager)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness (Facebook Pixel)
• Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit website functionality.

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 To Provide and Improve Services

• Process and fulfill your orders for educational products and software
• Deliver digital products and provide access to purchased courses
• Manage your account and provide customer support
• Send order confirmations, receipts, and product updates
• Improve our website functionality and user experience
• Develop new products and services based on user feedback

2.2 For Communication

• Respond to your inquiries and support requests
• Send important notices about changes to our terms, policies, or services
• Provide educational content, market analysis, and trading insights
• Send promotional materials and special offers (with your consent)
• Notify you about webinars, courses, and new product launches

2.3 For Marketing and Analytics

• Analyze website traffic and user behavior to optimize our services
• Create personalized marketing campaigns and recommendations
• Measure the effectiveness of our advertising and promotional campaigns
• Conduct market research and customer satisfaction surveys
• Retarget advertisements to users who have visited our website

2.4 For Security and Legal Compliance

• Protect against fraudulent transactions and unauthorized access
• Enforce our terms and conditions and prevent misuse of services
• Comply with legal obligations and respond to legal requests
• Investigate and resolve disputes or security issues

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist us in operating our website and delivering our services, including:

• Payment Processors: To securely process your transactions
• Cloud Hosting Providers: To store and manage our data
• Email Service Providers: To send communications and newsletters
• Analytics Providers: Google Analytics, Google Tag Manager
• Advertising Platforms: Facebook, Google Ads for marketing campaigns
• Customer Support Tools: To provide efficient customer service

These service providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.

3.2 Business Transfers

If FinEduPro is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests from public authorities, including:

• Complying with legal processes such as court orders or subpoenas
• Protecting our rights, property, or safety
• Investigating potential fraud or security breaches
• Enforcing our terms and conditions

3.4 With Your Consent

We may share your information with third parties when you have given explicit consent for us to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL/TLS encryption for data transmission
• Secure servers with firewall protection
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Regular backups to prevent data loss

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period depends on:

• The nature of the information collected
• The purpose for which it was collected
• Legal and regulatory requirements
• Whether you maintain an active account with us

When your information is no longer needed, we will securely delete or anonymize it. You may request deletion of your account and personal information at any time, subject to legal and operational requirements.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Correction

You have the right to access, update, or correct your personal information. You can do this by logging into your account or contacting us directly.

6.2 Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

6.3 Deletion

You can request that we delete your personal information, subject to certain legal exceptions (e.g., completing transactions, complying with legal obligations).

6.4 Marketing Communications

You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by updating your communication preferences in your account settings. Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your orders and account.

6.5 Cookie Preferences

You can manage cookie preferences through our cookie consent banner or your browser settings. You can disable cookies, but this may affect website functionality.

6.6 Do Not Track

Some browsers have "Do Not Track" features. Currently, we do not respond to Do Not Track signals, but we honor your cookie preferences as described above.

To exercise any of these rights, please contact us using the information provided in Section 10.

7. Third-Party Links

Our website may contain links to third-party websites, services, or social media platforms. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will promptly delete it. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

FinEduPro is based in India, and your information may be processed and stored in India or other countries where our service providers operate. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

We take appropriate measures to ensure that your information receives adequate protection in accordance with applicable data protection laws, including the use of standard contractual clauses where required.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an email notification (for significant changes)
• Displaying a prominent notice on our website

Your continued use of our services after changes have been posted constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

12. Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.